Auto Retail News

By Scot Eisenfelder, CEO, Affinitiv The most critical defection point for a dealership’s customers is during the transition from warranty to post-warranty. As the cost of vehicle ownership inherently increases, owners begin to price shop—or even

Riverhead Chrysler Dodge Jeep Ram is a family-owned and operated business on Long Island, New York, started by Tony Strollo, Jr. in 1976. Two of his children, TJ Strollo and Jane Millman, joined the family business about 20 years ago. The dealership

By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products Inc. Tatton Manning of Patriot Auto bought the group’s first dealership in 2014 – today they own five. He turned 40 last month! Manning is the epitome o

By Doug Austin, Founder & President, StrategicSource Inc. In just a few weeks, 2020 will be here – bringing some significant opportunities and challenges for us to face. But before planning begins for 2020, let’s look back at 2019 and

If I told you there was a simple and cost-effective way to make your business more discoverable both online and in real life, would you like to know about it? Well there is! It’s called Google My Business. What is Google My Business? Google My

By Kendall Rawls, Director of Development, The Rawls Group It is that time of year again, the holidays are upon us. To be fair, if we are paying attention to any of the retail outlets, the holidays have been here since October! The holidays exude fee

By Ed Kovalchick, CEO & Founder, Net Profit Inc. With expenses constantly rising in all categories, except the loaner and advertising credits, digging out some additional gross profit in all categories of fixed operations sales is getting more an

By Melanie Borden, VP of Marketing, Celebrity Motor Cars Over the last few months I have been traveling down the road of digital retailing, a journey that the auto group I work for decided to take with a few select dealerships. The dealership group I