Today’s drivers are holding onto their vehicles for longer than ever. With the average U.S. car now a record 12.6 years old and traffic volumes back to pre-pandemic levels, demand for service is poised to rise. At the same time, new pressures are r

Vehicle repossessions rose to 1.73 million in 2024—the highest level since the 2008 financial crisis and a 16 percent increase from the previous year. Auto loan delinquencies have also increased significantly, with 8.1 percent of loans at least 30

With today’s “always connected” digital economy, identity is currency. For the automotive industry — spanning rentals, dealerships, insurance providers, and financing institutions — that currency is increasingly being challenged. The number

The automotive retail industry is experiencing a fundamental modernization. While much of the conversation has centered around electrification and digital retailing, another powerful force is quietly changing the way dealerships operate — intellige

The automotive dealership model is constantly facing change, especially in the types of vehicles retailers can service. In particular, as the commercial vehicle market shifts toward opportunities for electrification within their vehicle fleets, local

For years, the automotive industry has navigated a complex landscape of regulations, from sales practices to lending laws. Yet, a new, intensified focus from the Federal Trade Commission (FTC) on data security and safeguards is rapidly emerging as a

Before 2025 had even begun, it was dubbed an “uncertain” year for automotive supply chains. Economic and political shifts loomed, leaving many automotive suppliers, manufacturers, and dealers wary of possible supply chain disruptions. It’s said

Mobile service isn’t just gaining traction; it’s now a proven, scalable way for dealerships to grow. Once considered a nice-to-have, it has become a smart, strategic necessity. Today’s customers expect speed and convenience. At the same time, d

It has been widely documented that AI is changing the face of lending, but now new details are emerging of just how vast and far-reaching this evolution is. Today, there are specific steps AI is taking in the overall risk management and customer expe