Revolutionizing Transportation: The Power of Electric Vehicles and Smart Charging

We are on the cusp of a transportation revolution. Electric vehicles (EVs) are gaining momentum and have the potential to dramatically reshape our world. As the Executive Director of Powering Chicago, I see firsthand how EVs are transforming cities l
Apr 10, 2024

“These Are A Few Of My Unfavorite Things”

(Sing with me here…) “Gossip and taxes and unpleasant divorces, Pulling of wisdom teeth, with chronic hoarseness, Lawyers and penalties which costs money and stings, These are a few of my unfavorite things.” Speaking of unpleasantries, here’s
Apr 9, 2024

Dealer Magazine: This is Why Customers Defect to Independent Garages…

Dealership customer-pay parts and labor sales average $46 billion annually. That is less than 20% of total parts and labor sales performed annually at all service centers. Therefore, over 80% of customers vote with their checkbook and spend their mon
Mar 29, 2024

Dealer Magazine: What’s Wrong With You?

Do you store your Tupperware lids actually sealed “on” the base container or are you one of “those people” who throw the lid in a pile somewhere near the container? Then, when you need to use the container, do you have to search through the g
Mar 27, 2024

Lexus Leads for Third Consecutive Year in Dealer Services

Lexus, Buick and Mini were the top of their category on the latest J.D. Power survey when it came to dealer service. Lexus ranks highest in satisfaction with dealer service among premium brands for a third consecutive year, with a score of 897 out o
Mar 20, 2024

Dealer Service Satisfaction Improves Despite Longer Waits: J.D. Power

While customer satisfaction with the dealer service experience has rebounded, there are still significant issues being faced when a consumer brings his car to be worked on. According to the J.D. Power 2024 U.S. Customer Service Index (CSI) Study rele
Mar 18, 2024

How Will Advanced Automotive Technology Showcased at CES 2024 Impact F&I Protection Products for Dealers

The Consumer Electronics Show (CES) 2024 proved once again that the biggest technology show of the year is becoming an important automotive show as well. Currently, some of the biggest trends in automotive technology can be divided into three areas:
Mar 7, 2024

2024 Dealership Outlook: How to Handle Human Resources

In November, UAW leadership successfully ratified a new 4½-year contract with Detroit’s Big Three—Ford, GM and Stellantis—after six weeks of targeted strikes that stopped production in the most profitable plants for all three manufacturers
Feb 27, 2024

“It Can Happen To You, It Can Happen To Me, It Can Happen To Everyone Eventually”

90125. No, it’s not a zip code. And, it’s not a television show. It was an album released by the prog-rock band Yes in November, 1983.  According to the website Songtell.com, “It Can Happen To You” is a song on that album which conveys a mes
Feb 20, 2024