By Michael Renaud, General Manager, Alan Ram’s Proactive Training Solutions In this blog, I would like to focus on the subject of the inbound call, on BDC teams and the top three mistakes they make regarding the inbound call. From all the BDC dealership teams we have...
By Steve Southin, Co-CEO, PAVE As digital retailing becoming more desirable to consumers, it has become more important for dealers to ensure that their processes and technologies deliver on their promises. There is nothing more frustrating to a consumer than...
By Cory Wright, Director of Training, CallRevu Today’s customers expect and demand a fantastic experience. From initial research to the showroom visit, delivering a great experience at every touchpoint will give you a distinct advantage over your competition and...
By Cory Wright, Director of Training for CallRevu More than ever before, customers are turning to the internet to research and shop for vehicles. This shift in behavior makes phone calls even more critical. Instead of visiting the dealership to ask vehicle questions,...
