By Susan Moll and Matt Hurst Can you hear the pencils sharpening, expo markers squeaking, and fresh new backpacks zipping? While it’s back-to-school season across the nation, at the dealership, September is also a great time to start anew by giving

 As dealerships shift their staffing structure to streamline the car buying experience for today’s connected car shopper, Bill Wittenmyer explains the benefits to F&I managers of getting more involved in the sales process from deal orig

DD27 is right around the corner! In exactly one week, we’ll see you at Mandalay Bay Resort & Casino in Las Vegas, NV for over 100 educational seminars, networking opportunities, and pure innovation in one of the most exhilarating locations in t

Conversations about digital retailing in the automotive industry tend to center around two things: customer experience and an increase in sales volume. But some dealers feel that it just leads to decreased margins on the front-end in the “race to t

In the last seven years, new vehicle gross margins have declined from four percent to two percent. If that pace continues, profit margins will be wiped out by 2025. It appears that the front-end grosses dealers enjoyed 10 or 15 years ago are never co

By Kasi Edwards, Vice President of Marketing at Reynolds and Reynolds Customers are continually demanding better buying experiences. The Salesforce State of the Connected Customer report says 56 percent of customers actively seek to buy from the most

Current estimates put roughly one million electric vehicles on the road in the U.S. today. According to media reports, this milestone was achieved just a few months ago. Proponents of the technology agree that this is a small number, compared to the

A few notes on subprime loan origination and balance activity per Equifax: Subprime auto loan originations have a corresponding total balance of $7.07 billion, a 5.3% increase year-over-year. The average subprime loan amount was $18,934. This is a 5.

If your F&I team operates on all cylinders, chances are they have created an F&I culture within your store. This type of culture is one where  salespeople and sales managers are supportive of their efforts and customers see great value in F&