During my last article, I discussed how a DMS is different than a standard accounting package or ERP. In the accounting department two of the biggest differences are schedules and financial statements. In a standard ERP, subsidiary ledgers could be c

I have a secret to share about digital marketing: you’re making it harder than it needs to be. As the previous head of digital for 94 dealerships in the Southeast, I was constantly struggling to create efficiencies in measuring and maximizing our v

RED6 is set to release as Driving Loyalty’s all-new platform for loyalty and retention, built from the ground up. Paragon, Rick Case, Spreen Honda dealerships as well as Team Toyota, Ken Garff, Lithia, Germain, Haselwood, Deery, Potamkin, Radley, F

Carmakers Can Relax, A Bit, Apple Car Threat Looks Years Away, from Forbes. The world’s car manufacturers can breathe easy, at least for a while; the threat that mega-rich technology company Apple AAPL -0.33% is about to launch a vehicle which

Overland Park, Kan., April 8, 2015 — NCM Associates (www.ncm20.com), a 100% employee-owned company and leading provider of the 20 Group peer collaboration model, automotive retail consulting, management training, operations Benchmark® analy

The Port City Nissan transformation: How Digital Retailing helped boost new car profit by an average of $900, from Dealertrack. Step into the Port City Nissan Showroom in New Hampshire and you’ll immediately notice how busy it is. True, as one of t

Technology is constantly providing an ever expanding list of how people communicate with one another.   Over the decades, communication channels have gone from the Pony Express, to the Postal System, to overnight delivery, to fax machines, to e-mai

How to Teach Your CRM to Think – and Learn from Big Data, from CMSWire. The problem with big data is, well, it’s big. Even with the best CRM to record and organize every interaction with your customer, if you don’t know how to leverage that

Getting inside the mind of the digital car buyer, from Automotive Management. Digital retail lessons from the US Chip Perry, Auto Trader Car dealers in the UK could learn from their American colleagues, according to Chip Perry, who established Americ