Should Employees Understand the Company Financial Statement Scoreboard?

Those who truly understand the intimate nature of any business configuration know that it’s all about numbers, period. And the “numbers measurements” are copious, which in the case of the financial statement puts the accounting office personnel
May 29, 2019

Service Opportunities Increase with Trucks, SUVs, and Crossovers

Americans are buying more trucks, SUVs, and crossovers than cars. This is not breaking news, but rather a phenomenon that has been trending for several years. Reasons vary depending on who you ask, but on a personal level, I’ve only owned two cars
May 29, 2019

Beware of the Terms of Your OEM’s Approval of a Franchise Relocation Request

Dealers are required to seek the approval of their manufacturer in order to relocate their franchise to a more desirable location. In most states, the manufacturer has full discretion as to whether to approve or deny that request. In some states, the
May 29, 2019

Supplier Consolidation= Higher Prices= More Profit Challenges

Profits are being challenged right now. Margin compression is very real for most dealerships. Expenses are growing faster than sales. And with all of this going on dealers have to face another set of challenges. Price creep, arrogance, complacency…
May 29, 2019

The Four Levels of Accountability

There are four levels of accountability in any organization and within the departments of that organization. And while each department, and the organization itself, is normally a blend of all four levels depending on the time of the month, the leader
May 29, 2019

Artificial Intelligence Moves Closer to Reality for Dealerships: Digital Dealer 26 Takeaways

As the renowned science fiction author Isaac Asimov famously put it, “Today’s science fiction is tomorrow’s science fact.” That statement is certainly playing out in the field of artificial intelligence. After being featured for years in scie
May 3, 2019

Digital Dealer 26 Recap

DD26 could have been subtitled, The Marketeers Strike Back. I believe I counted 104 sessions, 62 of which (60%) were dedicated to marketing and/or advertising of some sort. Out of the 148 vendors who supported the event, 85 self-identified as compani
Apr 26, 2019

Textmaxx Pro Wins ‘Tech Tank’ Top Technology Product at 2019 Digital Dealer 26

Synopsis: Sarasota, Fla.-based Textmaxx Pro, a national SMS communication and marketing platform firm takes first place in Tech Tank competition during recent 2019 Digital Dealer 26 Conference and Expo. ORLANDO, Fla. — The fact that 88 percent of a
Apr 18, 2019

Digital Dealer 26 Recap

Another sun has set on the latest Digital Dealer Conference and, from my perspective, it was a success. There were some new ideas introduced into the agenda and some atypical appearances that infused this Digital Dealer not only with a fresh flavor b
Apr 18, 2019