Customer Loyalty and Car Count Averages: The Connection, from eService Intelligence. Automotive service shops that help customers by taking the lead increase loyalty. Far from bugging customers with suggestions and reminders, they grow to appreciate

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty, from Automotive Digital Marketing. The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the s

Self-Managed vs. vBDC Managed Chat, from Elead1One. Chat solutions on your website will generate incrementally more leads, as we well know. But that doesn’t give you a clear answer on how you can arrive at those lead increases. There are essentiall

The Five Absolute “Musts” for a Successful Automotive Sales BDC, from Dealer Elite. If you’re like most dealers I speak with lately, you’re either looking to add a Business Development Center (aka BDC) or trying to find ways to make your curr

RECALL1ONE – In The News, from Elead1One. Manufacturer recalls reached an epic 64 million in 2014. That’s more than double the previous calendar year record of 30.8 million in 2004, according to Automotive News. With recalls affecting every one o

Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales, from activEngage. We’ve said it before, and we’ll say it again: not all chat providers are the same. Vendor priorities vary, software technology can be user-friendly or not, n

Mobile Strategy: The Key to Consumer Engagement, from Dealer Marketing Magazine. Studies show that engaging with your customers via their cell phones is a critical component in the automotive industry today, representing significant sales and custome

February 18, 2015. Take 5 Solutions, a leader in multi-channel marketing, and Mitsubishi Motors North America, Inc. (MMNA), announced today that MMNA’s CRM department has formed an exclusive arrangement with Take 5 Solutions. This collaboration com

Urbandale, IA–February 24th, 2015–Flick Fusion (www.flickfusion.com) today announced it has released an upgraded version of its mobile apps for iPhone and Android devices. Lot service companies that provide auto dealers with inventory vid