Scot Eisenfelder explains how creativity can help dealers capture more service revenue from recalls.

The best way to grow your team and grow your paycheck at the same time? In this edition of Witt’s Wise Words, Bill Wittenmyer says keep your ego in check with praise for your team and their success and take responsibility when they fall short o

By Adam Kirdzik, Product Planning Manager, Reynolds and Reynolds How Texting Advances Your Service Department In the last decade, the number of texts sent across the board has increased by 7,000 percent. Used by people of all ages, texting has s

Hear from Mike Trasatti about how small actions can create a big impact in someone’s life.

By Bill Springer, President, DriveSure “Every three months or 3,000 miles.” Remember how nice it was when that was the universal recommendation for how often a customer should bring their vehicle back for another oil change? How times have change

Monument Chevrolet in Pasadena, Texas, has been serving the Houston-area since 1974. It is a family-owned and operated store under the leadership of company president W. Carroll Smith. Carroll started in the automotive business in 1965, working at Ge

By Sally Lopez and Edmund J. Reinhard As software vendors develop more powerful types of dealership management system (DMS) technology, a growing number of dealers are considering switching to a new system that promises more features, improved functi

By Ed Kovalchick, CEO & Founder, Net Profit Inc. Of course, some will remember this oft-repeated and well-known phrase in this title referring to “Badges” as was featured in a 1948 film The Treasure of the Sierra Madre. Beyond that, a variati