Posts
Posts
Dealer Ops & Leadership
Turning Recalls into Customer Retention: Optimizing The Recall Process
There are 70 million cars on the road today have an open recall—that’s one in four vehicles. We can all agree that, in an ideal world, recalls wouldn’t exist at all. But as cars, particularly electric vehicles (EVs), become even more complicate
Feb 24, 2025
Posts
Dealer Ops & Leadership
2025 Is Set To Be The Year Of Cyberdefense In Automotive
As we enter 2025, the automotive industry continues to face unprecedented challenges and opportunities. As we began to see last summer, the growing importance of cybersecurity is more top-of-mind and will be an even larger priority for auto dealershi
Feb 21, 2025
Posts
Dealer Ops & Leadership
Navigating the Compliance Maze: How UK Dealerships Can Thrive in a Complex Regulatory Landscape
The UK automotive industry operates within a complex regulatory landscape, where compliance is no longer an afterthought but a critical factor for success. From stringent data protection laws to evolving financial regulations, dealerships face increa
Feb 20, 2025
Posts
Dealer Ops & Leadership
Software Defined Vehicles: A New Era for Automotive
The automotive industry is undergoing a huge transformation as this rise of software-defined vehicles (SDVs) and connected mobility drives OEMs to adopt more tech-driven strategies. This rise in SDVs is currently set to create over $650 billion in va
Feb 19, 2025
Posts
Dealer Ops & Leadership
The End of the Auction Era: Why Direct-to-Consumer Inventory is Driving Dealership Growth
The automotive retail world is changing fast, and dealerships are under pressure to keep up with customer expectations while staying profitable. One big shift is the move to direct-to-consumer (DTC) inventory sourcing. By cutting out auctions and who
Feb 18, 2025
Posts
Dealer Ops & Leadership
Dealer Magazine: Misguided Focus in Dealerships
Editor’s Note: This article was originally published in the January/February edition of Dealer magazine A word from Charlie Polston: “My friends, as you know I retired December 31, 2024 after 42 years in the automotive industry. I’m delighted t
Feb 14, 2025
Posts
Dealer Ops & Leadership
Dealer Magazine: 10 Things to Address Before Hiring an In-Law
Editor’s Note: This article was originally published in the January/February edition of Dealer magazine Bringing family into your dealership can be tricky. Adding an in-law to the mix? That’s next-level complicated. Between managing emotions, exp
Feb 13, 2025
Posts
Dealer Ops & Leadership
Tariffs or Not, Smart Dealers Are Already Betting on Used Vehicles—Here’s Why You Should Too
The tariff situation may be fluid, but one thing is certain—dealers who wait for a final ruling on March 6 will already be behind. Smart operators aren’t reacting; they’re adapting. New car affordability is already strained, and whether tariffs
Feb 10, 2025
Posts
Dealer Ops & Leadership
Are You Maximizing the Right “Look Back” Strategy to Set the Course for 2025?
As we enter the first quarter of 2025, lenders and dealers are presented with a unique opportunity to revisit and rejuvenate their business and data strategies. The Winter holiday rush is over. Employees have returned from holiday vacations. And it i
Feb 7, 2025