According to Motor.com, no matter how high your service department’s standards, the first impression your department gives may be off-putting to the customer. Consider taking some pictures of your service department: from the street, from insid

The experts at Search Auto Parts explain the urgency of keeping labor sales up, and the interrelated nature of parts sales and labor sales. Productivity of technicians is measured by clock hours worked versus hours available. Combining NADA’s r

How are independent service providers taking away small wins and attracting customers? Free wiper replacement may be one of them. Wiper blades are by far one of the cheapest parts available for maintenance, and ironically one of the fewest replaced.

Google provides a study on the automotive aftermarket. The following slideshow explains how internet search is affecting the Automotive Parts, Tires and Service industry and purchasing process. Increases in traffic include: 40% of referrals for Parts

Search Auto Parts suggests dealers take advantage of the opportunity behind regular oil change service appointments. Experts and service departments can discover what services are best pushed when a customer visits the dealership for a tune-up. More

Spare Thoughts blog asked 7 Executives from the Dealership Service Industry how to turn your majority share of the service industry into a convincing win with your customer base. Top suggestions for improving the OEM service department’s appeal

According to AutoWeek, nearly 800,000 late model vehicles from GM are likely to need more frequent oil changes due to a worn-out balance chain. Warning lights in some Chevrolet Equinox, GMC Terrain, Buick LaCrosse and Buick Regal models need to be re

Paul DeGuisseppi of MACS provides a simple test for checking whether or not the receiver drier may be restricted. Using a contact thermometer, check the temperature of the inlet and outlet pipes; if the difference is 10 degrees Fahrenheit or more, th

Brake & Front End provides “non-selling” style event tactics to improve good will with customers. Free diagnostics and promotions to use during the month of April, or Car Care Awareness month, will help dealers develop their customer