Spare Thoughts blog asked 7 Executives from the Dealership Service Industry how to turn your majority share of the service industry into a convincing win with your customer base. Top suggestions for improving the OEM service department’s appeal to customers include: service advisor pay-plan programs and incentives, making the service department more like the chains it competes against, DMS options, and following a speed- and customer-oriented model.
Conference & Expo: October 8-10, 2024
DealerPoint: April 9-11, 2025