In February 2010, Toyota had one of the largest recalls ever. Yet within nine month’s time, the efforts of the dealership’s e-commerce director produced numbers that were up 150% Y. C.S.I., C.I.T. and every other key success indicator con

Over the past two years, INCISENT Labs has been researching and analyzing cutting-edge practices and behaviors from other industries, including Silicon Valley to better understand the most successful strategies to engage today’s Internet consum

What is Google doing with website traffic, specifically your dealership???s website traffic? According to a story on ClickZ.com, Google is getting more and more involved with the consumer???s actual shopping process.

SANTA MONICA, Calif. ??? Four years ago, the Ford Sync infotainment system was the innovative technology that drove this automaker’s economic recovery, but competitors are beginning to catch up to ??? and overtake ??? Ford’s groundbreakin

TROY, Mich.  ??? A new monthly publication ??? Save On Cars & Trucks ??? has just been launched in the Detroit and Chicago metropolitan regions, according to Heather Uballe, a director of operations at Save On Everything, a Troy, Mich.-based

AUSTIN, Texas ??? During the first quarter of 2011, uShip saw a company-record $7.6 million in vehicle and motorcycle shipping transacted on its site, an increase of 24 percent over Q4 2010 (the previous high) and 33 percent over Q1 2010.  The o

For decades, I have (and still do) participated in, observed, run, trained and delegated various meetings. From my ongoing experience in the field, far too many “meetings” are either the “Coffee is for Closers!” fear based attempts to maximiz

In last month’s article, I opened with the thought that one of the reasons salespeople fail to make a connection with online customers is the continued use of outdated responses to shopper questions and concerns. These responses fail to influence c

Hello and welcome to this week’s edition of Beggs on the Used Car Market. Thanks for tuning in. The slightly delayed spring market was still present on the auction lanes this past week.  Activity was great, values were solid with 55% of the adjust