Often when considering resource utilization focus is drawn to technician efficiencies. Performing automotive repairs is the primary purpose of any auto repair shop. However, the people that support the repair process and the processes by which their

The writing is on the wall. Some manufacturers are deciding to keep more profit while others are cutting warranties — all while new players are entering the automotive service space. Trends are pointing towards the fact that dealership service

A dedicated bay and/or equipment in an auto repair shop can present significant challenges. The objective is to realize the maximum return on investment but if care is not taken the resource can be overbooked or double booked and conflicts can result

One of the most important responsibilities of customer service teams is responding to customer inquiries quickly. It’s the first step to making customers happy. If you wait too long before getting back to customers, they’ll become frustrated and

Most shop owners I talk with want a business that runs on autopilot. What exactly does that mean? Well, let’s start with the true definition. The dictionary defines “autopilot” as a: “device for controlling an aircraft or oth

I believe without any question the service advisor makes the difference in regards to the service and parts department’s profitability. The day of handing a service advisor a pen and saying “here’s your terminal” should be well behind us. The

You rely on your technicians to perform thorough inspections and make reliable repairs. Your fixed operations can’t run without them, so it’s a necessity for you to retain quality employees. However, even your best technicians will leave if they�

Spring is a great time for a car dealership to hold a customer service clinic. I’ve always liked these special events that provide helpful maintenance tips to car owners while allowing stores to stay engaged with customers. I’d plan one for the n

The Problem We are getting calls from dealerships all across the country and they are increasing by that day regarding their need for technicians. Unfortunately, the solution to the concern doesn’t have an immediate reward and is generally not