While many leaders and businesses become good, few attain greatness. Jim Collins addressed this phenomenon in his book, Good to Great, where he declared that the enemy of great is good. Collins contended that the reason so few leaders or businesses a

John Eagle is a member of the PhD club – “Papa had a dealership.” He’s been in the business since age six when he started washing hubcaps and grilles on vehicles. What started as a bankrupt Lincoln Mercury store has turned into 13 franchises

Russell Blackstone, a former political consultant, enjoyed helping friends and family members with their car purchases so much he decided to go work for a dealership. Research led him to a small group owned by Don Hewlett in the Austin, TX market. It

Don’t Fall For the Bluff Car manufacturers have made a habit in recent years of using the expiration of a dealer’s sales and service agreement as a threat to non-renew the agreement unless the dealer agrees to certain things. Those “things” h

A common misconception is that you can change your team’s behaviors strictly by changing your dealership’s vision. Here’s an example to explain why that won’t work: a football team going 0-8 halfway through the season isn’t going to imp

He started out wanting to be an attorney with no intention of being in the car business. Now, Stephen Wade is this year’s incoming chairman of NADA after almost 40 years of being a dealer. He shares with Dealer magazine the numerous challenges th

Founded in Middletown, OH in 1989, Dealer Specialties had a simple start. Brothers Mike and Jack Nenni began their mission to help used-car dealers more effectively merchandise their vehicles. Today, more than 20 years later, the Nenni brothers trans

Rob, it looks like the John Marazzi group in Florida has a strong online presence. What is your role there? My role is help us capture as much of the digital market as possible. It all starts with well performing web sites. I realized early on that c

Rob, it looks like the John Marazzi group in Florida has a strong online presence. What is your role there? My role is help us capture as much of the digital market as possible. It all starts with well performing web sites. I realized early on that c