Riverhead Chrysler Dodge Jeep Ram is a family-owned and operated business on Long Island, New York, started by Tony Strollo, Jr. in 1976. Two of his children, TJ Strollo and Jane Millman, joined the family business about 20 years ago. The dealership

By Scot Eisenfelder, CEO, Affinitiv The most critical defection point for a dealership’s customers is during the transition from warranty to post-warranty. As the cost of vehicle ownership inherently increases, owners begin to price shop—or even

By Doug Austin, Founder & President, StrategicSource Inc. In just a few weeks, 2020 will be here – bringing some significant opportunities and challenges for us to face. But before planning begins for 2020, let’s look back at 2019 and

By Kendall Rawls, Director of Development, The Rawls Group It is that time of year again, the holidays are upon us. To be fair, if we are paying attention to any of the retail outlets, the holidays have been here since October! The holidays exude fee

By Ed Kovalchick, CEO & Founder, Net Profit Inc. With expenses constantly rising in all categories, except the loaner and advertising credits, digging out some additional gross profit in all categories of fixed operations sales is getting more an

By Susan Moll & Matt Hurst While Halloween is known for bringing a month of frights, constant employee turnover haunts dealership efficiency all year long. According to the 2019 Cox Automotive Dealership Staffing Study, approximately 20 percent o

Erik Nachbahr shares why dealers need to be mindful of their Wi-Fi service in order to manage it properly in this video blog.