Do you store your Tupperware lids actually sealed “on” the base container or are you one of “those people” who throw the lid in a pile somewhere near the container? Then, when you need to use the container, do you have to search through the g

Lexus, Buick and Mini were the top of their category on the latest J.D. Power survey when it came to dealer service. Lexus ranks highest in satisfaction with dealer service among premium brands for a third consecutive year, with a score of 897 out o

While customer satisfaction with the dealer service experience has rebounded, there are still significant issues being faced when a consumer brings his car to be worked on. According to the J.D. Power 2024 U.S. Customer Service Index (CSI) Study rele

The Consumer Electronics Show (CES) 2024 proved once again that the biggest technology show of the year is becoming an important automotive show as well. Currently, some of the biggest trends in automotive technology can be divided into three areas:

In November, UAW leadership successfully ratified a new 4½-year contract with Detroit’s Big Three—Ford, GM and Stellantis—after six weeks of targeted strikes that stopped production in the most profitable plants for all three manufacturers

90125. No, it’s not a zip code. And, it’s not a television show. It was an album released by the prog-rock band Yes in November, 1983.  According to the website Songtell.com, “It Can Happen To You” is a song on that album which conveys a mes

Almost 18 months after it first proposed the rule, the FTC announced its Combating Auto Retail Scams Trade Regulation (CARS) Rule, which goes into effect on July 30, 2024. The CARS Rule contains some important new requirements for auto dealers across

Most dealership service drives are a massive beehive of activity—a constant, never-ending churning of machines and humanity. It’s not necessarily a bad thing, it’s just the world automotive professionals live in. So, if you’re not ready, you�

Recently, I was traveling on Something-or-other Airlines, (as I often do), and noticed the barf bag in my seat pocket was patented. It was quite a large marking, too. “Huh,” I thought. I have to look this one up on Google.  So, here it is: Metho