Learn how to make your dealership service-ready from the NASTF. During the Spring quarterly meeting, professionals discussed what dealer’s need to do to better prepare their service department for more volume. Mark Saxonberg from Toyota, Bob St

From NCMi blog, experts review what makes a manager great in a more difficult environment where spending flows less freely. Tips on managing your sales department include letting your best salesman stay your best salesman, drafting good sales manager

From Automotive News, an interview with United Nissan’s Owner Don Foreman reveals management tactics for the service office to please customers, raise morale and improve sales. Learn about preparing easier rentals for people being serviced that

From NCMi, the car dealership’s system of hiring is examined for training techniques. As most dealerships have a long lineage of hiring, firing, and methodology, there is no general standard and ways of hiring and ranking employees vary per dea

But if he can’t tell his story, he can’t sell his glory… We all have our glory days, especially in this industry. One thing we need to remember as sales managers, especially as used car managers, is that we have a sales force (both new and

From an insurance perspective, multiple dealership groups are usually managed in one of three ways. First is a unified approach where all dealerships are included on one set of policies with consistent coverage. In some cases it is necessary to pro

Over the next five years, the automotive retail landscape will change dramatically for both consumers and dealers. Utilizing U.S. Census Bureau data, J.D. Power and Associates estimates that by 2015 more than 25% of the “car buying” U.S. popula

If you are attending the NADA Convention in Orlando this month, I recommend you do two things during your visit. First, I hope you attend my workshop on “Key trends in buy/sells.” If you are a reader of my articles, I think you will find the work

Are recent sales deficiency letters part of a larger plan for terminations? Over the week, a number of our General Motors dealer clients have received letters from their respective brand vice presidents alleging that the dealership is not reaching it