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Going from Tourist to Tour Guide

If you don’t it will be like an orchestra without a conductor Vehicle headlights only illuminate the road ahead for about 200 feet but you can, even with this limited vision, go from Maine to Florida in these incremental steps if you are willing to
Mar 1, 2010

NADA and Dealers: Why Associations Matter

NADA stands for the National Automobile Dealers Association, and the key word here is ???association.??? It means ???together.??? It means we all come together in a united front to face the challenges of our industry???and they continue to be many. L
Mar 1, 2010

So, You Think you Have Problems?

Sometimes we get so caught up in our own world we lose sight of what others in similar, but still different industries have to cope with. Choices, choices, choices?? I can’t recall how many times I’ve visited with a parts manager and hear
Feb 2, 2010

New and Improved Privacy Notice

The Federales mess up again When I first stated following this development, I was reminded of a bad joke, modified to be (as much as I despise it) politically correct. “How many consultants does it take to change a light bulb”? Ten, one to hold t
Feb 1, 2010

How to Break Free from Mediocrity!

Mediocrity is a common business topic. We speak of having mediocre departments, leaders, employees and standards. But where does mediocrity come from? How can you identify it in yourself and others? And very importantly, how to you break free from me
Feb 1, 2010

All Roads Lead to Rome (Washington, DC)

I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s NADA). On the way to Brazil, while waiting in line at the food garden in the airport, I met a gentleman from Germany also traveling to Brazil. He and I st
Feb 1, 2010

Chrysler and GM Dealer Reinstatement Legislation

What dealers can expect through the arbitration process By the time you read this article, the deadline for Chrysler and General Motors dealers to seek a reinstatement of their franchise pursuant to new federal legislation may be near or already pass
Feb 1, 2010

Hired any Lazy Idiots Lately?

I find simply observing processes to be quite constructive. Sometimes just stepping back and carefully viewing how methodology is being carried out, yields the discovery needed to solve agonizing evils — and can be more effective than all the p
Jan 8, 2010

Honda Alters its Dealer Planning Volume System

Why this matters to Honda dealers We have received reports from our Honda dealer clients that Honda has altered its system for assigning planning volume goals to its dealers. Historically, Honda issued planning volume objective(s) to its dealers on a
Jan 1, 2010