I must share with you that the days of what I refer to as “Rain Ex Sales Reps” are gone! “Rain Ex,” front lobe “yes, yes, yes,” rebuttals, scripts or habits are weak.  They immediately, from first contact, either lump us into the stereot

Norcross, GA – September 1, 2011 – MOTOR TREND® (www.motortrend.com), a publication of Source Interlink Media, LLC, a subsidiary of media and marketing services company Source Interlink Companies, Inc, and EasyCare® (www.easycare.com), the lead

DETROIT – SmartAuction, Ally Financial’s online vehicle auction website, announced that it has formed an agreement with CentralDispatch® to allow SmartAuction users to upload daily SmartAuction transaction activity to their CentralDispatch accou

BMW has issued two different recalls. According to The Wall Street Journal’s Driver’s Seat Blog, BMW announced it is recalling about 2,000 2009 X5 vehicles equipped with the diesel engine. The blog post said the German automaker is concerned the

The average car owner does not fully trust or understand the service recommendations of dealerships. This lack of trust not only hurts a dealer’s success rate on additional service recommendations today, but also reduces the likelihood that cus

There are so many costly gimmicks, ploys, tactics, and calculated maneuvers designed to “reclaim” your service customer base, I lost count at $5K a month. The issue I have with this substantial expenditure is that none of it is used to address th

CHICAGO, IL– TransUnion’s proprietary Credit Risk Index (CRI) declined for the sixth consecutive quarter as consumers continue to pay off their outstanding debt and maintain low delinquency levels on their credit obligations. Compared to

Schaumburg, Ill. — Experian Automotive today announced that lenders continued to increase their appetite for risk in Q2 2011, with new vehicle loans for customers with credit outside of prime increasing by 22.4 percent, when compared to the previou

Audi Certified Pre-Owned sales of 3,169 vehicles mark the best August on record and the sixth-consecutive record month. Year to date sales of 25,517, an increase of 36.1% from 2010, put Audi on track to deliver the best CPO year on record. Audi Certi