Overland Park, Kan., February 17, 2015 – NCM® Associates (www.ncmassociates.com), a 100% employee-owned company and leading provider of the 20 Group peer collaboration model, automotive retail consulting and management training, operations Benc

Car shopping by smartphone poses challenges for dealers to innovate, from The Buffalo News. Billy Franklin recently bought a 2007 Chevrolet Suburban for $14,900 through eBay on his Android phone while eating dinner at a Red Lobster in Traverse City,

A trend in its infancy: A few new-car dealers now offer full line of property coverage, from Omaha.com. Most of the time, buying a car and buying insurance for your car or other property are separate transactions. But a few Midlands new-car dealers a

5 Things We Read This Week: February 9-13, from 3 Birds Marketing. Maximizing social media ROI, a Pinterest ‘Buy’ button, Chicago Auto Show trends, and more Pinterest Is Reportedly Planning To Launch A ‘Buy’ Button Early This Year (Search Eng

Subaru suing CA dealership for alleged false customer surveys, from autoblog. Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the ro

New Opportunities for Dealerships as Automobile Buyers Embrace Digital, from Wired. The world has entered the digital age, there is no doubt. More is being spent on internet advertising than ever before. Advertising reaches today’s consumers at eve

Your customers bring their cars to your service department for one primary reason—Quality! Lang Marketing has been tracking consumers’ service selection criteria for many years and quality continues to dominate the hearts and minds of vehicle own

Next subprime bubble to burst: auto loans, from New York Post. Subprime auto loans are on the rise and, just like subprime mortgages, are claiming untold victims. Samuel Perez, 32, is still dealing with fallout from his experience with a subprime loa

Nissan Bringing Dealership Groups from Mexico to US Market, from The Newswheel. Nissan has a significant market share in Mexico, and now it’s looking to bring the most successful Mexican dealer groups into the US to open dealerships in Hispanic mar