Meet Auto Arrival from Service Dynamics, from Autopo1nt. For many consumers, taking a vehicle in for service is not an experience they look forward to. It is also a highly competitive industry with many choices as to where they can service that vehic

Tips to help manage the spring service rush, from Dealernews.com. NOW THAT SPRING has sprung, service advisors should be enjoying the business they wished for all winter. But be mindful that the spring rush of business doesn’t last forever and

Find Missed Opportunities in Fixed Ops, from Auto Remarketing. SAN FRANCISCO – The service and fixed operations industry is a $310 billion business. The problem is, only a little more than a quarter of that goes to franchised dealerships, says

Senate Bill Could Force Recall Repairs & How You Can Capture More of That Work, from Driving Sales. Recalls can be lucrative service work for dealerships. However, when recalls are announced, most consumers aren’t informed that their vehicle is

Red Velvet Rope Policy, from Fixed Performance. Our individual quality-of-life demands that we enjoy our careers. If we have customers that cause us nothing but grief how do we give them the service that illustrates our commitment to customer care? W

6 Field Services Trends to Look for in 2015: Part 1, from tsia. With major change affecting the technology services industry as a whole, it’s important to stay on top of how emerging trends can affect your business. Based on the results of TSIA�

My lengthy career in consulting, training, management, dealership ownership, and speaking engagements has taken me around the world, including visits to hundreds of dealerships here and abroad. It has, to say the least, been enlightening. At this poi

Federal-Mogul launches Garage Gurus training centers, from USA Today. DETROIT — Federal-Mogul is hoping to reconnect with automotive repair technicians and raise the brand awareness of its aftermarket parts division with Garage Gurus — a networ

OpenbayConnect will diagnose car problems, schedule repairs automatically, from Autoweek. PRIVACY QUESTIONS STILL NEED TO BE ANSWERED Among the flurry of debuts at the recent New York International Auto Show was the launch of a new telematics-based