My lengthy career in consulting, training, management, dealership ownership, and speaking engagements has taken me around the world, including visits to hundreds of dealerships here and abroad. It has, to say the least, been enlightening.
At this point, I am at the “give-back” point in my life, and I am now sharing the great experiences of success and failures I have witnessed and been a part of over 40 years. This session will focus on the best of the best service management practices; essentially how the most successful service managers (and any department manager for that matter) conduct, manage, and lead their operations to exceptional performance throughout their operations.
We will examine nine important management categories:
- Communication
- Internal Training
- Personnel Management
- Marketing / Merchandising
- Departmental Relations
- Facility Management
- Customer Relations
- Setting & Attaining Financial Objectives
- Celebrations
From this session you will take away concepts, techniques, and applications you can use to begin improving your operation immediately. Bring a note pad and pen – I have more than the slides to tell you about. I hope to see you there at the 18th Digital Dealer Conference & Exposition from April 21-23 in Tampa, FL!
