By the time your collision repair workplace has a vacancy, it might already be at a hiring disadvantage, industry figures suggested at the recent CIC week.

When a car comes in for a service, whether it’s big or small, it’s important that you make sure the customer is satisfied with the work you’ve done on their automobile. Vehicles, for a lot of people,

As the recession loosens its tight grip on our economy and businesses, vehicle sales have begun to steadily climb nationwide.

The Takata Corp. air bag recall has become so massive that vehicle owners might wait months for repairs, which leaves many struggling to figure out how to get around in the meantime.

What does it take to make a substantial profit in the service department? At the rate some new vehicle departments lose money, it may be a do or die situation. While the answer may or may not be

Technology is making cars more complex and therefore more prone to problems. But it's also making it easier for automakers to detect and correct those problems through recalls before they become crises.

As the automotive industry continues to evolve and look toward the future, it is clear that service departments are an integral piece of every dealership’s overall success. For varying reasons, consumers are looking to dealerships to provide outsta

Customers are the lifeblood of a dealership, both on the lot and in the service lane. But the nature of the purchase-to-service-to-repurchase relationship is more cyclical than we give it credit for. Recent DMEautomotive research shows customers with

Two of the most important words in our language are “try again”. If you consider every major accomplishment in the world today the individual responsible for it said those words often. Thomas Edison invented the light bulb, and when he stated, he