When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer is local, they will start bringing

Retail is one of the most controllable types of business that dealership repair shops have. So why do we seem to never have enough of it in the service drive?

With the major shift into leasing certified pre-owned vehicles by several OEMs and major financial institutions, many dealers have predicted a decline in service contract sales.

Price uncertainty is the No. 1 reason a customer won’t visit a dealership’s service center for maintenance, according to results of a survey commissioned by Record360,

It wasn’t too long ago that a mandatory part of the delivery process included the salesperson walking the customer into service, introducing them to a service advisor and helping to begin

Prudently plan to prevent strange, possibly offensive odors inside customers’ vehicles or chance their wrath. Returning a smelly vehicle to a motorist is no way to meet

Motorcars Honda came up with the idea in part to speed up its express-maintenance operation. The dealership currently is beta testing the system. It goes live in a few weeks.

This article could be titled “Robert Atwood (Part Two)” because it really is a continuation of last month’s article. Atwood is a senior instructor at NADA Academy in McLean,VA

After teaching hundreds of dealer management classes here and abroad, which included calculating how productive the service technicians were; I determined the average Dealer