The auto industry is changing fast, and smart dealership groups are finding innovative ways to adapt, both on the retail front end and in the back office.

On the surface there doesn’t seem to be anything so simple and mundane as receipting parts, in fact the chore is usually given to some of the least qualified people in the Parts Department.

You may not have heard of them, but Daniel Kahneman and Amos Tversky are rock stars. Their band name doesn’t have the same ring as say, Hall & Oates, but these men helped develop some

In the Alamo City, stories of Davy Crockett and historic cries of “Remember the Alamo” can be heard in the streets. More recently, championship runs by the San Antonio Spurs have inspired raucous

Uber is looking to turn the leasing market upside down by helping its fleet of drivers obtain "short term" leases for a low, financial commitment ($250 deposit). The goal, of course, is to enable more

Are employees in your dealership using mobile tablets in service, sales and/or F&I departments? Despite much interest and even hype surrounding usage of mobile tablets in the dealership,

How many peeps does it take to screw in a light bulb in a dealership service department? Let’s calculate, a factory expert to determine the appropriate bulb (new national factory VP), a parts person to

The National Highway Traffic Safety Administration has been tracking vehicle recalls since 1966. There were roughly 6 million vehicle recalls per year from 1966-1996 and about 17 million per year since then.

America's pastime offers valuable lessons that can be taken off the field and activated in the showroom. Each movie contains powerful insights that car dealers can utilize to further increase sales.