Over the past two years, INCISENT Labs has been researching and analyzing cutting-edge practices and behaviors from other industries, including Silicon Valley to better understand the most successful strategies to engage today’s Internet consum

What is Google doing with website traffic, specifically your dealership???s website traffic? According to a story on ClickZ.com, Google is getting more and more involved with the consumer???s actual shopping process.

SANTA MONICA, Calif. ??? Four years ago, the Ford Sync infotainment system was the innovative technology that drove this automaker’s economic recovery, but competitors are beginning to catch up to ??? and overtake ??? Ford’s groundbreakin

TROY, Mich.  ??? A new monthly publication ??? Save On Cars & Trucks ??? has just been launched in the Detroit and Chicago metropolitan regions, according to Heather Uballe, a director of operations at Save On Everything, a Troy, Mich.-based

AUSTIN, Texas ??? During the first quarter of 2011, uShip saw a company-record $7.6 million in vehicle and motorcycle shipping transacted on its site, an increase of 24 percent over Q4 2010 (the previous high) and 33 percent over Q1 2010.  The o

A knowledgeable and successful friend of mine and I were discussing prosperous organizations versus, well, not so successful ones (i.e. Marriott vs Ramada). We reviewed obvious differences we all experience such as employee attitudes, facility appear

Which is harder: knowing or doing? Almost everyone understands that “doing” is harder than “knowing.” I agree, but the first step in the knowing/doing process must be, by necessity, “knowing.” It is the height of absurdity to demand that

Tackling the tough issues with grit and optimism is something the Scott Family has been doing for four generations.  So when the recent economic downturn hit the automotive industry, Dealer Principal Andy Scott and his son Douglas P. Scott met its c

I just finished up an initial round of service advisor training for a large dealer group and was surprised to see that not only did they not employ properly constructed factory based maintenance menus, they were not even aware of the benefits to both