Your Customer’s Perception Is Reality, from KPA Blog. It’s tough out there. Customer access to information on the internet continues to shrink margins. Dealerships are just trying to scrape by in a highly competitive marketplace. You have to do w

FDIC Encourages a Risk-Based Approach in Assessing Customer Relationships, from Risk Management Blog. In a January 28, 2015 Financial Institution Letter (FIL), the FDIC attempted to further publicly clarify its position regarding the propriety of ban

Fitting Culture Into Your Compliance Program, from Compli. Culture is tricky.  Culture isn’t who we think we are, but instead, exactly what your organization’s workforce is.   When taking an inside look, it is often difficult to be honest when

Heads Up, from Auto Dealer Monthly. The NFL’s concussion crisis went from bad to worse last month. Chris Borland, the San Francisco 49ers’ rookie linebacker sensation, abruptly announced his retirement from professional football at the age of 24.

New Strategic Venture Looks To Make A Splash with U.S. Independent Auto Dealers, from 24-7 Press Release. ROCKLIN, CA, March 28, 2015 /24-7PressRelease/ — Vantage Finance, a turnkey F&I services provider for the automotive industry, has s

FTC launches new sweep targeting deceptive dealer practices, from Dealertrack. The FTC today announced Operation Rush Control, an ongoing 32-partner law enforcement sweep against deceptive auto dealer practices, including both civil and criminal acti

New Business Development Specialists Will Work Hand-In-Hand with F&I Managers ORLANDO, Fla. (April 1, 2015) – US Equity Advantage® (USEA) has expanded its dealer services team to include business development specialists. This new position wo

52% of callers that do reach an agent in sales do not obtain the customers’ information. At the 18th Digital Dealer Conference & Exposition, we will present more mind-blowing stats, give you the tools you need to learn how to fix what you m

Cross-Generational Selling Important as Ever, from WardsAuto. Veteran F&I managers selling to young buyers, and junior F&I managers selling to older buyers must learn a thing or two. Older dealership finance and insurance managers, especially