An economic warning to the US dealer It is now spring of 2011 and we are experiencing a thaw from one of the harshest winters on record. The temperatures are rising and the days are getting longer. We are also beginning to see green sprouts after a l

Imagine you are at your doctor’s office. The office clerk asks for your driver’s license and insurance card, then disappears to make a copy for the doctor’s file. After your combined four hour visit, during which you saw the doctor for five min

The state motor vehicle franchise laws may have something to say about that It was reported last week that Mercedes Benz USA is taking over the distribution of smart vehicles from Penske Automotive. The problem, of course, is that Mercedes Benz USA h

Last month’s article, “The Accolade Sandwich Sales Meeting” leads me to share specifics about what, from my experience, must to be communicated and maintained internally by you and your department heads, or “position coaches.” You must perf

Unless you’re viewing an archived version of this magazine or you just picked this up in the service waiting area at the dealership, you are likely reading this article within a week or two either way of the 10th Digital Dealer Conference and Expos

Jacksonville, FL — As the nation???s top Automotive Recruiting and Sales Training firm, the Manus Group offers a wide range of salesperson and executive recruiting services along with sales performance and management development training soluti

In February 2010, Toyota had one of the largest recalls ever. Yet within nine month’s time, the efforts of the dealership’s e-commerce director produced numbers that were up 150% Y. C.S.I., C.I.T. and every other key success indicator con

Over the past two years, INCISENT Labs has been researching and analyzing cutting-edge practices and behaviors from other industries, including Silicon Valley to better understand the most successful strategies to engage today’s Internet consum

What is Google doing with website traffic, specifically your dealership???s website traffic? According to a story on ClickZ.com, Google is getting more and more involved with the consumer???s actual shopping process.