The fact that we still refer to F&I departments as “The Box” is archaic, but its nothing compared to the tactics we used to extract money from our customers.

EMV, the acronym for Europay, MasterCard and Visa, is the process of embedding payment cards with microchips to authenticate the card and its user. These cards are used as a more secure way to

The government has shifted its gaze and is currently squarely centered on the automotive retail space. Government agencies, including the Consumer Financial Protection Bureau (CFPB) and the

Knowing which items to display on your car dealership’s website may seem obvious, but the reality is that many owners are neglecting to post the complete inventory of an extremely important department

It’s the start of a new year, and like clockwork, the Consumer Financial Protection Bureau (CFPB), ever vigilant in self-promotion and use of press releases, announced in early February a settlement with

Largely because of technological advances, many of which were on display at this month’s NADA Convention, there have never been more opportunities for your dealership to present and sell add-on products to your customers.

Federal Reserve Board statistics in a TD Economics special report released Thursday show that subprime’s share of the total auto loan originations climbed as high as approximately 33 percent

His Madness offers a four-point plan for winning over customers whose insurance companies are trying to steal your F&I product sales.

The progression of the F&I menu — or “option disclosure,” as I like to call it — began sometime in the mid-1990s as a way to get F&I professionals to present 100% of their products to 100% of