Believe it or not, I probably get more questions about adverse action notices and risk-based pricing notices than any other topic. Let’s try to simplify and understand both: when you have to send them, and why. Adverse Action Notices Adverse action

Instead of the usual newest dream gizmo, one of the buzz catchers at the January Consumer Electronics Show was a software-based offering. While curved phone screens were a hit, so was software that uses facial recognition algorithms to replace passwo

Every organization has a variety of functional silos- departments that keep the business running at peak efficiencies. Those silos include the sales department driving top line sales, service and parts keeping customers happy, human resources attendi

Pelican Auto Finance, AUL Partner on New VSC Program, from Auto Dealer Monthly. NAPA, Calif. — Pelican Auto Finance LLC, a finance source specializing in deep-subprime auto finance, has selected AUL Corp. to be its national vehicle service contract

Ally Shows ‘Human Side’ of Auto Business in New Campaign, from Auto Finance News. Ally Financial Inc. is showing dealers “the human side of the auto business” in a new advertising campaign, the company announced yesterday. The campaign – w

Feds put add-on products in their cross hairs, from Automotive News. The Federal Trade Commission has set its sights on what it calls add-on products: F&I products sold at dealerships such as anti-theft etching or biweekly payments. “The cases

A Dealership’s website is visited far more than its physical location yet; little regular attention is paid to its marketability and results. Colors and pictures do not necessarily make for an engaging site. Social media does not necessarily commun

Your Customer’s Perception Is Reality, from KPA Blog. It’s tough out there. Customer access to information on the internet continues to shrink margins. Dealerships are just trying to scrape by in a highly competitive marketplace. You have to do w

FDIC Encourages a Risk-Based Approach in Assessing Customer Relationships, from Risk Management Blog. In a January 28, 2015 Financial Institution Letter (FIL), the FDIC attempted to further publicly clarify its position regarding the propriety of ban