The automotive industry faces unprecedented challenges in protecting customer data privacy. As vehicle transactions increasingly move online and dealerships collect more personal information, the need for robust security measures has never been more

Three dealers had fallen victim to the same sophisticated fraud scheme in just one week. The story spreading through dealership break rooms across the country is becoming all too familiar. A new wave of digital payment fraud has hit the auto industry

I’ve had the unique opportunity to witness the evolutionary impact of technology on dealer operations throughout the years, and the automotive industry moves faster than you might think. Tech has grown to become the main focus and the biggest pain

High-performance teams thrive on a foundation of trust, shared purpose, and commitment to each other’s success. In contrast to competitive environments where individuals may feel isolated or pressured to stand out, collaborative teams work towa

Editor’s Note: This article was originally published in the November/December edition of Dealer magazine As the holidays approach and the temperatures fall, the spirit of giving rises beyond being a personal tradition for many family-owned busines

Editor’s Note: This article was originally published in the September/October edition of Dealer magazine I’m retiring at the end of the year, so this will be my last Dealer article. I’ve only had one job with one company since June 1982 when I

The automotive retail landscape has undergone significant change in recent years, with dealerships facing new challenges with their inventory acquisition strategies. The traditional methods of sourcing vehicles through trade-ins and wholesale auction

Sometimes it’s not the Star Wars cybersecurity failure that plague dealerships. One of the most prevalent of this is the ubiquitous Wi-Fi network not being configured properly, setting up hackers to exploit. If there is one cybersecurity measure th

In today’s competitive dealership landscape, employee turnover remains a significant challenge. Research from the Work Institute shows that 34 percent of employees leave their jobs due to a lack of career development opportunities, and disengaged e