When I started in the car business 18 years ago, my CRM was a sharpie marker, and a big binder of handwritten guest sheets. We had a couple of excel documents that we printed out and we color coded appointment shows, no shows, sales and dead deals. A

How do you spot potential leaders in your organization? Is it the person that keeps asking for the promotion, for more responsibility, and has the drive to push their way into a leadership position? Probably not. To paraphrase Oswald Sanders, “The

My recent conversations with dealers reveal three common concerns about their used vehicle performance. I thought I’d use this article to address them and offer recommended cures. Softer sales: Despite a relatively strong used vehicle market, I’m

Last week I had a call from a young man whom I have come to respect due to his commitment, courage and tenacity as a new salesperson in the automotive field.  He is a rule follower, develops solid relationships with his customers, assists his team m

“If you have always done it that way, it is probably wrong.” – Charles Kettering “Innovator,” “disruptor,” “game changer” all phrases describing today’s most successful companies. How do you develop a creative culture in your

Jenny. Tommy Tutone said it in 1981 and many of you reading this know that number. It’s Jenny’s number. And we remember it. Why? Sure, it was a catchy song and has become a staple in early pop music, but it does hold a hidden gem that every car d

Chip King explains the importance & benefit of treating people right on the telephone and how it can improve a dealership’s results.

Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it’s more important than ever to have strategies to protect dealership service business in part 2 of this 2 part video blog.

As an industry, we have pretty much perfected the process of following up on Internet leads, but we are far from perfect when it comes to handling inbound phone leads. According to CallSource and IHS/Polk research, 84 percent of consumers purchase ve