Dealer Magazine: This is Why Customers Defect to Independent Garages…

Dealership customer-pay parts and labor sales average $46 billion annually. That is less than 20% of total parts and labor sales performed annually at all service centers. Therefore, over 80% of customers vote with their checkbook and spend their mon
Mar 29, 2024

Honda Sweeps KBB’s Consumer Choice Awards

As new-vehicle shoppers continue to rise, they perceive Honda’s as the best buy across numerous segments. At least that is the consensus from Kelley Blue Book’s 2024 Consumer Choice Awards. These awards—formerly known as the Brand Image Awards
Mar 28, 2024

Deacon Jones Automotive, Holman, Hudson Automotive Group, Ed Morse Automotive Group: Dealership Sales Roundup

Deacon Jones Purchases First Luxury Import Brand Deacon Jones Automotive recently acquired Sale Auto Mall Stores, located in Kinston, NC. This move marks a significant expansion for Deacon Jones Automotive, based in Smithfield, NC, to solidify its po
Mar 28, 2024

Saints Owner Gayle Benson Embroiled in Dealership Dispute with Nissan

The owner of the New Orleans Saints and Pelicans is battling for ownership of a Mississippi dealership she claims was sabotage by Nissan and rival dealer. In a detailed story from the The Times-Picayune/The New Orleans Advocate, the issues resolves a
Mar 27, 2024

Dealer Magazine: What’s Wrong With You?

Do you store your Tupperware lids actually sealed “on” the base container or are you one of “those people” who throw the lid in a pile somewhere near the container? Then, when you need to use the container, do you have to search through the g
Mar 27, 2024

Cox Forecast: New-Vehicle Sales in March to Jump 4.5% from Last Year

The first three months of new car sales is shaping up to be a winner. Cox Automotive is forecasting U.S. new-vehicle sales for the first quarter of 2024 will increase 5.6% compared to last year, reaching 3.8 million units. The year-over-year increase
Mar 26, 2024

Dealer Magazine: Interview with NADA Chairman Gary Gilchrist

Dealer Magazine had the privilege of talking with Gary Gilchrist, the 2024 chairman for the National Automotive Dealers Association (NADA). Gilchrist is president of Gilchrist Chevrolet Buick GMC, Inc. in Tacoma, WA, a family-owned dealership that
Mar 26, 2024

Dealers, Consumers Confidence in Electric Vehicle Drops

Dealers and owners are expressing disaffection with electric vehicles (EV). In the Cox Automotive Dealer Sentiment Index (CDSI) poll released earlier this month, a majority of dealers say sales are worse than they were a year ago. That was followed b
Mar 25, 2024

Enhancing Security for Recent FTC Safeguards and Rule Changes

In October 2023, the Federal Trade Commission (FTC) implemented an amendment to the Safeguards Rule. This latest development adds a layer of responsibility for dealerships to safeguard sensitive customer information, particularly when it comes to doc
Mar 25, 2024