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Dealer Ops & Leadership
From Skepticism to Confidence, Upselling Strategies That Work
Upselling for car dealerships can be more challenging than it seems. Many car buyers view such offers with skepticism, often perceiving them as profit-driven tactics. According to an AutoTrader report, 48 percent of buyers believe dealerships priorit
Mar 17, 2025
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Dealer Ops & Leadership
The Missing Ingredient With Today’s Digital Deal Jackets
Today’s leading auto retailers widely recognize the significance of digital deal jackets in their operations. These comprehensive electronic records have transformed legacy dealership processes, covering all aspects of vehicle sales. However, j
Mar 12, 2025
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Dealer Ops & Leadership
Mastering the Pendulum Swing: Navigating Dealership Leadership Overreach with Precision
In today’s rapidly evolving automotive retail landscape, the interplay between outstanding service and effective sales is more critical than ever. At the heart of this evolution lies strong leadership—a commitment to leadership development, a res
Mar 11, 2025
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Dealer Ops & Leadership
Understanding How The U.S. Treasury Views The Use of AI in Auto Finance
On December 19, 2024, the U.S. Department of the Treasury published a comprehensive report examining the applications, benefits, and challenges of Artificial Intelligence (AI) in the financial services sector. This report expands on the Treasury̵
Mar 7, 2025
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Dealer Ops & Leadership
How More Auto Lenders Are “Pledging” Electronic Loan Assets
Financial institutions today are constantly seeking innovative ways to optimize their liquidity and capital utilization strategies. One such method that has gained significant traction, particularly in the auto loan sector, is the practice of pledgin
Mar 4, 2025
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Dealer Ops & Leadership
Where Do Dealers See Opportunities Selling F&I Products In 2025?
The automotive industry is experiencing a noticeable shift in consumer behavior and market dynamics, particularly in regard to Finance and Insurance (F&I) products. Of course, auto dealers are facing both challenges and opportunities in selling t
Mar 3, 2025
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Dealer Ops & Leadership
Optimizing Automotive Industry Talent Evaluation
In today’s workplace, talent decisions have never carried greater weight. The pandemic reshaped how and where we work, while new generations of employees bring fresh expectations for collaboration, empathy, and purpose. Meanwhile, the automotive in
Feb 28, 2025
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Dealer Ops & Leadership
Turning Recalls into Customer Retention: Optimizing The Recall Process
There are 70 million cars on the road today have an open recall—that’s one in four vehicles. We can all agree that, in an ideal world, recalls wouldn’t exist at all. But as cars, particularly electric vehicles (EVs), become even more complicate
Feb 24, 2025
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Dealer Ops & Leadership
2025 Is Set To Be The Year Of Cyberdefense In Automotive
As we enter 2025, the automotive industry continues to face unprecedented challenges and opportunities. As we began to see last summer, the growing importance of cybersecurity is more top-of-mind and will be an even larger priority for auto dealershi
Feb 21, 2025