When it comes to determining the future of your dealership, there is no exact formula. No one can possibly predict what is in store for the auto industry, politics or the economy. Even more difficult than predicting those changes is knowing the impac

The DOC (Daily Operating Control) is a DMS report that is rather unique to our industry. Other businesses tend to evaluate their performance quarterly, or even annually.  The DOC creates a daily sense of urgency for the accounting office to get all

As times change, so do consumer desires. What hasn’t changed are the fundamental business practices which have led to customer loyalty for hundreds of years. That small shop owner in the early 1900’s kept his customers coming back through friendl

Ujj Nath shares his vision of the fate of multi-point inspections in this short video blog.

Director of Professional Services Stephen Coambes shares how technology can speed up the process for customers providing a better customer experience.

Have you considered utilizing a mobile SMS campaign? Companies like Warby Parker and Chipotle have developed SMS marketing strategies that engage customers in a fun and convenient way, while simultaneously moving those same customers down the sales f

Have you ever suspected that a process is broken, but you’re not sure what to fix? Every dealer has experienced this at some point. Process breakdowns lead to problems that often aren’t spotted until they are revealed in a negative monthl

Most dealers view IT as merely an expense, a cost of doing business, rather than what it truly can be, an investment that can help bring revenue back to the bottom line. A perfect time to think about improving operational efficiencies and generating

Perhaps more than any other role in the dealership, the new car manager’s responsibilities are evolving rapidly. It used to be that new car managers would merchandise cars on the lot, order new inventory and negotiate dealer-trades. Now they mu