Learn how to make your dealership service-ready from the NASTF. During the Spring quarterly meeting, professionals discussed what dealer’s need to do to better prepare their service department for more volume. Mark Saxonberg from Toyota, Bob St

Tire Business explains Why Car Dealers Should Pursue More Tire Sales In-House in this look at the role tire dealers play in a car customer’s shop cycle. Tire dealers may not seem like much of a threat, but upon sale they can be poaching your se

Motor Age Wire Reports on the popular trend of providing a service plan with new car purchases. A habit of German car manufacturers since the ’90s, growing costs make extended warranties look very appealing to the average now-recession-consciou

More often than not I get the call to train a newly minted manager, usually in parts, but sometimes in service as well. I’m usually dealing with someone who doesn’t know what he or she doesn’t know as far as the job requirements are concerned

If your service department makes the majority of its revenue fixing broken cars, then get ready for massive layoffs and a huge downsizing. If your business plan is heavily dependent on warranty revenue and customer-pay repair work, then for your serv

“I want it, I want it, give it to me, give it to me, me, me” (tech jumping up and down). “What! I don’t want that freakin’ dud. Give it to the new guy, buster. I’ve been here too long to work on that loser – whatsamatterforyouanyway.”

When it comes to winning business in fixed operations, Sun Tzu put it best: “Know thy enemy.” But many dealers still mistakenly believe their competition is the dealer down the street, when in fact; it’s really the aftermarket chains. According

High-density storage is a great way to improve profitability in parts and service departments, while reducing time, labor and resource costs. High-density storage uses less space and makes keeping track of inventory easier. Storing the highest volume

If your service department makes the majority of its revenue fixing broken cars, then get ready for massive layoffs and a huge downsizing. If your business plan is heavily dependent on warranty revenue and customer-pay repair work, then for your serv