Last month’s article generated such good feedback that I decided to devote another one to the same topic. The takeaway from my September article was that money doesn’t motivate everyone. Oh sure, money is important, but most people also want to k

As an overall view of Service, Parts, and Body Shops, many managers struggle with attaining the desired results as because they simply don’t have strong enough processes. Having been a Fixed Operations Director, I understand how this can happen. At

Lubricating tapered bearings, from Search Auto Parts. The useful life of a bearing depends to a great extent on the proper lubrication of the bearing. This is especially true in wheel bearings where operating conditions include dirt, moisture and hig

The importance of fluid choice, according to Search Auto Parts. It’s a bad thing when the “expert” is Uncle Joe, the shade tree genius, it’s close to criminal when the “expert” is one of us in the industry. Once upon a time, you could get

What’s in the tank, from SearchAutoParts. Changes in gas-powered engines have been the norm each year since Nikolaus Otto patented his internal combustion engines in the late 1800s. This past decade has seen automotive technology changing at an

Transmissions: Korea vs. Japan, from SearchAutoParts. Being neighboring countries, Korea and Japan have managed to enjoy a close relationship from ancient history to present day. As a result, similarities can be observed in both their development and

NHTSA Campaign ID Number: 13V475 Manufacturer: Ford Motor Company Make / Model Years: FORD / 2012-2013 Subject: No audible chime with open driver door/ FMVSS 114 NHTSA Campaign ID Number: 13V450 Manufacturer: Volkswagen of America, Inc. Make / Model

On January 9, 2007 Steve Jobs announced the launch of the iPhone at the Macworld convention and launched a revolution in the way people consumed the web.As Apple and their competitors began shipping millions of smartphones to the masses, the need for

Google Automotive released a study in July 2013 titled: “The Road to Winning Drivers: What Drivers Want in Automotive Aftermarket Service.” It is filled with data that suggests service customers could be yours for the taking if you apply the righ