A secret gem in any car dealership, according to Bryant Surety Bonds, Inc. Let’s face it- everything is smart in 2014. We all own a smartphone, smartwatches are on the rise, even our TVs can do more than you’d expect. Cars are no different. And t

Mastering people skills, according to Search Auto Parts. Maybe you are one of those extraordinarily lucky shops with a long-term, capable and highly motivated service advisor who does all the things you want done, exactly as you want them done. But f

From Search Auto Parts: We haven’t always run the shop that way… Have you ever had an idea for a new way of doing something, suggested a different way to accomplish a task, only to be told no? If you were bold enough to ask, why not? The

Selling is a transfer of emotion. If your advisors are knowledgeable, confident, and passionate about the services they are offering, then vehicle owners will be more likely to buy. “People buy confidence,” according to Danielle Wallace, Marketin

The age-old game is still being played, just with new rules.One of my clients has a new Parts Manager in a new store, and it didn’t take long for the crooks to seek him out. Here’s how it went down. Day 1. The bum calls in representing himself as

Finding the right roles for your people, according to Search Auto Parts. A big challenge to any business owner or anyone tasked with hiring and firing is keeping our stores fully staffed. Even worse is keeping our stores fully staffed with capable, c

Plastic replaces metal in car engine, according to DesignNews. Ford has replaced brazed metal manifold components in two new V6 engines with DuPont’s Zytel HTN PPA resin, saving 1 lb. in weight and $1 in cost per engine. Because of the advances

Shop success in five (sort of) easy pieces, according to Search Auto Parts. There is no easy path if you are an automotive shop owner in the US but there are some priorities, some key behaviors that will allow you to enjoy and assure success, to be p

In my travels, I am constantly asked, “How should I forecast my department?” It’s a great question and when I begin asking questions, everyone has about the same answer. It’s last year’s figures plus another 6% -10%. Seems to me that a deal