"In most businesses, someone is getting screwed," said my childhood teacher. I don't remember what grade I was in, or who even said it to me, but I will always remember hearing it and how much it

TechnoMetrica Market Intelligence didn’t have upbeat news for either dealerships or finance companies looking to turn new metal coming out of the holiday weekend.

The auto industry is experiencing rapidly evolving consumer expectations in all facets of the sales process. The evolution of these expectations is compelling and creating great change.

Certain words and phrases car dealerships use in emails resonate with customers, while other terms, while often similar, have the opposite effect.

Auto loan requests from consumers 35 years old and under have increased to about 34% of the overall market in 2016 from 27% in 2013

What would it mean to you if you were to pick up a skill that enabled you to quickly build rapport and credibility with your customers and help you earn more of their trust? Would it be worth a little bit

Study shows only one in four consumers are opting to purchase new vehicle, most opting for pre-owned and factoring in replacement parts cost

Another typical day in the car business. One customer wouldn't even get out of their car, while another wouldn't demo the vehicle nor come inside. And the on...

While the latest Black Book Market Insights report showed relatively mild depreciation last week among the majority of car and truck segments,