Do you remember this slogan? AdAge.com ranked it one of the top “Slogans of the Century”, along with: “Just do it” (Nike), “Tastes great, less filling” (Miller Lite), and “We try harder” (Avis). “Let your Fingers do the Walking” w

  Customer satisfaction is a big deal at Rich Ford. It’s such a big deal, when one irate customer threatened to drive her Expedition through the window of the dealership, Dennis Snyder, Rich Ford’s president, convinced her to come work for t

ATLANTA ??? Wells Fargo Auto Finance, Inc. presented three of its four 2010 Top Performance awards to Manheim locations. The company honored Manheim Orlando with the Operational  Excellence award, Manheim Ohio with the Best Online Performan

Burlington, VT ??? Dealer.com, the global leader in online marketing solutions for the automotive industry, today unveiled a 70,000-square foot addition to its current office space, bringing the total office size to 135,000-square feet.  The exp

DETROIT ??? Cadillac is rolling out a new, modern design for its dealerships as part of the brand???s ???Defining Moments??? customer service initiative. Designed by Gensler architects and Cadillac designers, the new showroom layout features open, we

Today, Toyota Motor Company announced the automaker???s forecast for the fiscal year ending March 31, 2012. According to Bloomberg, Toyota is forecasting a 31% decline in profit for the full-year, mostly due to the devastating earthquake and tsunami

DETROIT ??? Starting Saturday, two years of standard maintenance including oil changes will be part of purchasing a Certified Pre-Owned Chevrolet, Buick or GMC vehicle as General Motors moves to tie pre-owned cars, trucks and crossovers to its brands

According to OPENLANE Market Index for May 2011, During May New Vehicle Retail Sales declined 8% from April levels, while Used Vehicle Retail Sales increased by 12%. Year-over-year, OPENLANE said May New Vehicle Retail Sales were down 4% while Used V

Manheim Consulting’s monthly auto industry brief reported May 2011 reported wholesale used vehicle prices hit a record high for the month. The Manheim Used Vehicle Value Index in May jumped 5.6% compared to a year-ago (up to 127.8 in May 2011,