Teachers can affect our eternity. In fact, it’s hard to tell where the influence stops, if at all, even many years later. On today’s social web, our values appear front and center. As the saying goes, reputation is everything and there ar

When I ask most dealers to tell me about their Customer Relationship Management (CRM) initiative strategy they instantly default to what piece of software they use and that is where it ends. Funny how we focus almost 100% of our faith and attention o

In 1965, the Jackie DeShannon song with its famous lyrics, “What the world needs now is love sweet love,” became a megahit, and has since been recorded by one hundred additional artists. Today, fifty-two years later, as one observes what has argu

Hurricane Vehicle Replacement Activity Fuels Largest Single-Month Increase Since 2012 LAWRENCEVILLE, GA (October 3, 2017) – Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value for

LAS VEGAS — The Digital Dealer Conference & Expo, held here in September, was packed with vendors telling dealers their software can help run dealerships more efficiently. But one panel turned the tables, with dealers telling vendors how to pit

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Mark

The next evolution in the automotive industry will fundamentally transform dealership service departments… and this one will be big: service departments that could be empty. If you look at current trends, you can see the writing is on the wall; rid

SpinCar CEO Devin Daly explains why providing as much vehicle information as possible on a VDP is critical.

In this episode of Witt’s Wise Words, Bill Wittenmyer shares the most crucial campaigns dealers should be focusing on in the 4th quarter.