Build Your Store’s Direction Towards a Success Destination Recently I took a road trip and visited with several dealerships. Many of these stores were suffering from attrition anxiety and couldn’t figure out what was wrong. Why would empl

Dr. Merlot and I met up during a layover in Charlotte in route to a family business operating three semi metro dealerships in the Midwest. In our previous visit, we had been dealing with a daughter with a drug issue. Now we were focusing on preparing

How many football teams can you name that have successfully executed a no-huddle offense throughout an entire game? How about half a game? Or, a quarter? Not many, if any, I suspect. Rather, a typical team huddles approximately 70 times in a single t

A “jerk” is defined as a contemptibly obnoxious person. Sadly, there are too many jerks in management who seem to believe their position gives them permission to abuse, micromanage, continually criticize, demean, complain about, disrespect or int

Recently I returned for a follow up visit with a client where we had installed a new sales process for their team. Gathering a few of the key people together I questioned how it was going. For the most part, results were promising but there were a fe

In this Lot Party show quick tip, Jasen Rice shares a metric all dealers should be using when it comes to SRP and VDP views.

Bill Wittenmyer shares the importance of leveraging digital word-of-mouth at your dealership in this week’s installment of Witt’s Wise Words.

AutoLoop’s Director of Professional Services Stephen Coambes shares innovative technologies that dealers can use in the service drive.

Often when I travel, I encounter things that connect with what I am currently working on with my company or with my clients. I am always looking for new ways to present an idea. One such case was an encounter with an intoxicated woman while standing