During my training seminars all over North America, regardless of whether I am working with Salespeople, Managers or Dealers, one question usually comes up at some time during the program: Why are Customers so defensive? Anyone in this business who h

Make no mistake, I’m a retail-first guy. I fundamentally believe that dealers should sell every vehicle they acquire as a retail unit to a retail customer. But I also recognize that retailing every used vehicle isn’t always possible—even with t

In today’s Internet driven auto shopping environment and in the future, a dealership’s online sales and marketing strategies will need to constantly evolve in order to attract and retain customers while positively impacting their bottom-line. Dig

There are quite a few dealer website plug-ins designed to generate leads, but on many websites, how they are implemented, hampers the power of these tools. With a great call to action and by closely following the third party’s installation instruct

Top 9 vehicles with best resale values for 2013, from Wall Street Cheat Sheet. For some, a car is a long-term, tangible investment that will repay its owner with years upon years of service before ultimately succumbing to old age and the harsh paces

According to MSN Autos, 2014 Volvos are being recalled for electrical gremlins. Volvo is recalling 8,133 cars for electrical gremlins that can cause the headlights, wipers and other features to malfunction, according to filings with the National High

For the first time, monthly CPO sales eclipse 200K, according to Autoremarketing. For the certified pre-owned market, it truly might be the best of times. With leasing volumes at a record high, creating inventory for down the road, Autodata Corp. rep

Auto/Mate Dealership Systems announced  that its AMPS Dealership Management System (DMS) is fully integrated with Volkswagen Group of America’s ElsaPro, an electronic workshop manual that dealership service departments use to diagnose and repair v

NHTSA Campaign ID Number: 13V385 Manufacturer: Ford Motor Company Make / Model Years: FORD / 2005-2011 LINCOLN / 2005-2011 MERCURY / 2005-2011 Subject: Steering Column Lower Bearing May Separate NHTSA Campaign ID Number: 13V376 Manufacturer: Aluminum