The secret to delighting customers, according to the Disney Institute. What motivates employees to go above and beyond the call of duty to provide this kind of a memorable customer experience? It’s not magic, but method. The theme park team didn’

A car dealer’s scientific guide to the 10 worst used vehicles, according to Yahoo. Quality is something we all want when it comes to cars, especially older used ones. But how do we get it? I have been studying this question in one form or anoth

From Forbes: Does it take a genius to sell a car? BMW AG is rolling out a new model for its retail sales to “future-proof” its distribution. Translation: Make sure its dealerships don’t become obsolescent, says Peter Miles, executive vice presi

5 reasons to shift auto marketing to 50-plus in 2014, according to Huffington Post. U.S. auto sales have been racing ahead on the fast track, rising by 1.5 million in the last three years. Fueling the auto industry’s acceleration is the 50-plus

Why TV ad spend will grow more than digital spend in the next five years, according to Media Post. TV ad spend in the U.S. will grow more each year for the next five years than digital video ads will (yes, you read that correctly.) At the closing pan

From Bloomberg: Used car rush poised to cut auto loan recoveries, Moody’s says. Recoveries on defaulted auto loans are poised to decline this year as an influx of used vehicles damps the value of collateral backing the debt, according to Moody�

Used car buyers face higher prices, according to GFORCES. Motorists may face higher prices for used cars in the coming weeks as used car dealers face rising wholesale values, according to CAP Automotive. Despite an overall increase in the supply of u

Generation Y will buy cars when paychecks allow, according to The Detroit News. Young Americans will eventually buy automobiles when their pocketbooks and paychecks allow them to make such a large purchase, according to a new study released Thursday.

Cost of car warranty repairs at heart of debate over bill in state Legislature, according to NJ.com. New Jersey is the most expensive state in the nation when it comes to auto engine repairs, according to a report released this summer by CarMD.com. N