4 creative ways to improve the client experience, according to Huffington Post. Excellent customer service is synonymous with sustained success and growth in a business. Studies prove customers who are treated fairly are likely to pay more for better

10 most expensive cars ever sold at auction, according to Popular Mechanics. Seven-figure deals are common at the top auto collector auctions these days, and the trend is there’s no limit in sight. It started in 1987, when a Bugatti Royale sold

GM recalls Cobalts for stalling, according to Used Car News. General Motors LLC is recalling 619,122 model year 2005-2007 Chevrolet Cobalt, and 2007 Pontiac G5 vehicles. In the affected vehicles, the weight on the key ring, road conditions or some ot

Huge auto inventories may trigger large car price discounts, according to 24/7 Wall St. Inventories of cars at local dealers have reached the highest level in seven years. This likely will trigger substantial sales and financing deals for consumers l

4 reasons you have to respond on social media, according to Socialmedia Today. Yeah, I’m on Facebook and Twitter. Isn’t that enough? While that is definitely a good start, by no means is that enough. In today’s social atmosphere tha

From Business 2 Community: Are you customer-centric? I was speaking on a panel addressing dig­i­tal expe­ri­ence, Web content man­age­ment, and mar­ket­ing when I real­ized that there was one glar­ing waste of mar­ket­ing dol­lars we sti

Former Lewiston used car dealer sued by Maine’s attorney general, according to Investment News. Attorney General Janet T. Mills filed a lawsuit against a Bangor used car dealer who owned two dealerships in Lewiston for unfair and deceptive trad

Toyota nears $1B settlement with feds, according to The Detroit News. Toyota Motor Corp. and the U.S. Attorney’s Office in New York and are nearing a settlement that could top $1 billion to resolve the Justice Department’s four-year criminal inve

Why happy customers are important, according to Auto Scheduler Advantage. Of course, you need to keep your customers happy. There are the obvious reasons such as telling their friends about your dealership; repeat business; and customer retention. Ha