He started out wanting to be an attorney with no intention of being in the car business. Now, Stephen Wade is this year’s incoming chairman of NADA after almost 40 years of being a dealer. He shares with Dealer magazine the numerous challenges the

As I wrote last month, we all something we’re good at. Perhaps by now, you’ve figured out after all these years I’m not a very good writer (blame the editor) but I’m pretty good at taking the questions I hear most from dealers and helping the

My first GSM told me that customers would tell me how to sell them – I just had to listen.  I’ve carried that belief with me throughout my career and continue to find that customers – both sold and unsold – are the absolute best source of in

Whether training recruits or re-training “old school” folks, we always warn them of who to avoid, including the waiters!  I mean that in two ways: The sales rep out front waiting on a deal with incomplete tasks on multiple fronts in your CRM rig

Tesla Motors Inc.???s stock fell 15% yesterday to $25.55, according to the Detroit Free Press. The story said Monday, December 27, 2010 marked the 180-day post-initial public stock offering constraint. Edmunds.com???s Senior Analyst Karl Brauer said

IRVINE, Calif. — Kelley Blue Book www.kbb.com, the leading provider of new car and used car information, today announces the official launch of its app for Android mobile devices, in addition to its iPhone and Windows Phone 7 applications. &nbs

Despite the challenging economy, Gary Crossley Ford in Kansas City, MO implemented a strategy that dramatically increased their revenue and reduced their operating costs and just had the best month in the dealership’s history, outperforming last ye

As we all know, we wouldn’t be where we are if we weren’t good at something. If you’re like me, you probably have one good thing that you do better than most anyone else. And, if you’re really like me, then you have no trouble telling anyone

With so much focus on generating leads for your dealership, it’s important to recognize that success isn’t measured by the number of leads generated. As always, the bottom line literally is the bottom line; the number of cars sold and total profi