One hour into my two-day “Up Your Business 2.0 Super Leadership Workshop,” I present several key differences between managers and leaders. In this section, I help attendees overcome the common tendency to over-manage and under-lead. I suggest tha

We live in an age addicted to the defense, “it’s not my fault.” Consider these examples: In 2002, Edward Brewer sued Providence Hospital for $2 million. He claimed that the hospital was negligent because it had not prevented him from raping one

In June of 2010, I wrote a column that ran in Dealer magazine, “The Calm Before the Storm.” In it I suggested that despite the economic upswing we were enjoying at the time, a debt-induced financial crisis loomed and could cause more challenging

The number one obligation of a leader is to grow. Grow himself, grow his or her team and along with the team grow their organization. Years ago, I read a bestselling leadership book where the author declared that the first responsibility of a leader

I used to wrongly believe that all urgency was good urgency, and was certainly better than no urgency at all. Not quite. Without question, a healthy sense of urgency is an essential ingredient in a high performance culture. But contrary to popular be

Throughout life, it’s common for people to rush headlong towards a goal and then once they get there be at a loss for what to do next. Finishing school, getting married or arriving at a vacation spot are, some examples. But perhaps there is no more

When teaching on the subject of building a high performance culture, I begin my class by sharing with the attendees these six facts concerning business cultures: You can’t change behaviors or results in an organization by changing its vision. Rathe

I actually find it funny how often great leadership is the number one factor that drives a particular business’s success, yet at the same time, how many senior managers in unsuccessful businesses feel like their companies’ failures are the result

I recently wrote a blog article entitled, “You Can’t Build a Great Organization Around Satisfied Customers.” In that piece I explained how, by definition, a satisfied customer has merely had their expectations met. Period. He is not wowed or im