Employee turnover continues to be a problem in many dealerships, and especially in fixed ops. The ability to attract and retain service technicians, for example, is a problem so prevalent that in a recent Carlisle Dealer Principal Survey, more than 4

Brian Benstock is the General Manager and Vice President of Paragon Honda and Paragon Acura. Since 1982, he has held many positions within the dealership including sales consultant, sales manager, assistant to the assistant manager, finance manager,

My past few articles have focused, for the most part, upon the development, retention and the engagement of your employees. The care and concern we place on our team members is the most powerful initiative you can do to raise the bar on your corporat

Think of the most effective leader you’ve known or read about? What characteristics made that person come to mind? Pick up any magazine, journal, or periodical and you’ll probably find one or more articles that talk about desirable leadership bes

A benefit on one’s journey to growing as a leader is that there will never be a shortage of opportunities to learn lessons from others in leadership; both from those doing leadership well, and from those who fall short. The purpose in recognizing b

“We sometimes miss the fruit of our hard work due to focusing on the wrong things”. Yes were busy but what were doing is not really moving us any closer to the results we desire. Here is a sharable quote “Focus on the Root not the

In my lifetime I have visited hundreds of dealerships. I have seen sales teams that are crushing it and sales teams that are performing dismally. Over time, I have noticed common denominators in both groups. I won’t bother sharing what those ar

Are you building relationships and leaving a good impression with your clients? A little something extra can go a long way when it comes to the experience your clientele walks away with after working with you. In this week’s Hard Facts I’ll be sh

In this Freebie Friday quick tip for Car Dealers, ELEAD1ONE Partner Bill Wittenmyer highlights a critical aspect of successful automotive dealership leadership – the difference between activities-based management and result-based management.