You would think uttering a single word wouldn’t be difficult, but saying “no” can sometimes feel impossible, especially in terms of business. We equate it with being closed off to opportunity, not being able to juggle all we feel we should;

Life used to be simple. People would stay in a hotel when they needed somewhere to rest their weary head while traveling. As long as a room had a comfortable bed, working air conditioning, and a television, it was good to go. Now, people expect more.

We have all heard that saying “Practice makes perfect.” Well, I am here to tell you that is a straight lie. Practice does NOT make “perfect.” If you are practicing the wrong things, then you are not becoming perfect, you are only ingraining w

Toni Anne Fardette is the Director of Business Development for the Atlantic Auto Group ($1.1 Billion Dealer Group) in Long Island, New York.  Atlantic brands include Lexus, Audi, Hyundai, Toyota, Honda, Ford, Lincoln, Nissan, Volkswagen, Chevrolet,

Ever think about the number of components that are required to work seamlessly together in order to simply start your car and drive it to your destination? Recently, I was considering all of the important and essential components which were working t

Last month we discussed the benefits cap (economies of scale) that come from scale and growth if an organization has centralized its key support functions. This month, I’d like to focus on the diseconomies of scale that many growing groups experien

I was sitting at my desk when Dr. Merlot sauntered in, sat down quietly waiting until I finished an email. As I hit the send button I realized something was up because he was never this patient. Curious for sure, I looked up and leaned back, “What�

Coachability is about demonstrating the willingness to be corrected, and to act on that correction. Coachable people are prepared to be wrong, and withstand—even welcome—high degrees of candor concerning their performance with the goal of improvi

Whenever a need arises in the marketplace, inevitably an entrepreneurial spirit finds a way to fill that need. However, in the last few years there has been a need in the retail automotive industry that nobody seems to be filling. First, some backsto