Is your dealership planning to implement a digital retailing solution this year? If so, you’re not alone. According to a 2017 study by Root & Associates and CDK Global, more than half of dealership management has expressed interest in a digital

Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the deale

Occasionally, when creating a great customer experience a business will have to go above and beyond for its customers. These little WOW moments can easily take a repeat customer and make them loyal, or even take a loyal customer and make them into a

To manage and motivate their service advisors, most dealers use highly variable pay plans based on gross margin. I believe such plans are counterproductive because they change the service advisor focus away from customer retention and those behaviors

You can’t expect those on your team to give you 100% when you’re not bringing that same dependability to the table. When you lead others, it’s important to recognize that there are sacrifices you need to make in order for your busin

I had no choice… It’s not intellectually honest to say, “I didn’t have a choice”. Saying that you didn’t have a choice is just an excuse. The truth is, we always have a choice! The real issue is what did you do with your choice. In other

This week on Work On Yourself Wednesday: I want to talk to you today about the warning signs of success. That’s right a way to know that you might be on the path to reaching your definition of success.

Job applicants lie on their resumes, they lie to your face in interviews and they ask references to lie on their behalf. According to separate 2017 studies from CareerBuilder and HireRight, 75-85 percent of employers say they have caught job applican

Stress negatively affects our relationships at work and home. It also damages our physical health. This leads to lower job performance, conflicts between coworkers, and loss of valuable customers. Unfortunately, stress on the job is a common phenomen